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1VB Digital Banking Privacy Notice


Maintaining your privacy is an important part of the products and services that 1st Valley Bank, Inc., A Development Bank (hereafter, “we”, “us”, “our”, the “Bank” or “1VB”) provide. This Digital Banking Privacy Notice, hereafter referred to as “Privacy Notice”, explains how we collect, protect, use, and share your data when you access and use any of the 1VB digital platforms such as our online banking and mobile app (hereinafter, “1VB Online”).

When you access or use 1VB Online, you consent to the collection, use, processing, and disclosure of your information in accordance with our Data Privacy Statement.

What we may collect from you:

Accessing our 1VB Online may require the input or use of some of your personal data to allow us to verify your identity, enable you to login to your 1VB Online account, and for us to authenticate your transactions.

We collect personal and non-personal data through your use of the 1VB Online.

We collect information that you may purposely provide to us, including:

  • Your name and personal particulars such as contact details, birthdate, email
  • Your account information and details, such as card number, customer number, or loan account number
  • Your 1VB Online username, password, PIN Code, biometrics, or other authentication credentials
  • Information you provide when you send feedback or contact us

We automatically collect information when you use and access 1VB Online:

  • Online banking and other transactions executed through 1VB Online (including its partner websites and applications known as open banking)
  • IP address of your device or computer
  • Device identifier for the device running the 1VB Mobile app
  • Personal and non-personal information combined

We may collect non-personal information, aggregated and anonymized data about your use of 1VB Online, including:

  • Date and time when 1VB Online access our servers
  • Non-personal information about banking and other transactions
  • Information and files that have been downloaded from the 1VB Mobile app
  • The version of the 1VB Mobile app you are using
  • The type of operating system you have
  • Your device model and manufacturer
  • Your internet service or mobile telecommunications provider
  • Your device location

How we use your information

The personal data that you provide may be used so you can access your online account and avail of our products and services via 1VB Online. We may also use your personal data to inform or offer you about products and services that we think may be relevant to you.

We use personal data collected through the 1VB Online to:

  • Identify and authorize your log-in to your online banking account, authentication of transactions, and processing of applications
  • Recognize you or your device when launching the app for a more secure and personalized experience
  • Respond to and process your requests
  • Improve and further customize other online services
  • Use your information to detect fraud and for other uses concerning information security

1VB uses personal data collected only for the purposes for which it was collected and such other purposes that you may have consented to.

How we may share your information

We may share your personal data with our subsidiaries, affiliates or other third-party partners and vendors, under an obligation of confidentiality, in order to:

  • Assist in providing you with requested products and services
  • Facilitate or implement any transaction-related services
  • Help analyze the use of our features and functionalities and how to improve them
  • Protect our clients and business from fraudulent and illegal activities
  • Comply with legal requirements

How long do we keep your information

We may retain information for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.

How we protect your information

The privacy and security of your personal data is important to us. Appropriately, we employ digital, operational, and physical safety measures and safeguards to maintain the confidentiality, integrity and availability of your personal data. We train our employees to properly and carefully manage personal data. We require our third party partners and vendors to protect personal data aligned with our own security standards.

You have rights

In respecting your rights to privacy, you may opt to tell us:

  • not to send you marketing-related updates via email, SMS, and phone calls.
  • to provide you with information that we currently have about you subject to restrictions applied to us as a bank and a company operating in the Philippines by certain laws and regulations • to update your information

If you wish to opt out from promotional messages in the future, please send us a request through the Contact Us page of our website 1stvalleybank.com.ph, through email (username@1vb.com.ph), or call our hotline at (+6388) 881-5097.

To learn more about your rights and how we process and protect your personal data, please refer to 1VB’s Data Privacy Statement. 1st Valley Bank Inc

How to contact us

For any queries, clarifications or requests pertaining to the processing of your personal data, please visit any of our branches or get in touch with our 24-hour 1VB Contact Center at (+6388) 881-5097 or email us at consumerprotection@1vb.com.ph.

You may also write our Data Protection Officer at:

Data Protection Officer

1st Valley Bank, Inc., A Development Bank
Vamenta Boulevard corner Lirio Streets,
Carmen, Cagayan de Oro City,
Misamis Oriental, 9000 Philippines

Member :  Deposits are insured by PDIC up to ₱500,000 per depositor

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