Maintaining your privacy is an important part of the products and services that 1st Valley Bank, Inc., A Development Bank (hereafter, “we”, “us”, “our”, the “Bank” or “1VB”) provide. This Digital Banking Privacy Notice, hereafter referred to as “Privacy Notice”, explains how we collect, protect, use, and share your data when you access and use any of the 1VB digital platforms such as our online banking and mobile app (hereinafter, “1VB Online”).
When you access or use 1VB Online, you consent to the collection, use, processing, and disclosure of your information in accordance with our Data Privacy Statement.
What we may collect from you:
Accessing our 1VB Online may require the input or use of some of your personal data to allow us to verify your identity, enable you to login to your 1VB Online account, and for us to authenticate your transactions.
We collect personal and non-personal data through your use of the 1VB Online.
We collect information that you may purposely provide to us, including:
We automatically collect information when you use and access 1VB Online:
We may collect non-personal information, aggregated and anonymized data about your use of 1VB Online, including:
How we use your information
The personal data that you provide may be used so you can access your online account and avail of our products and services via 1VB Online. We may also use your personal data to inform or offer you about products and services that we think may be relevant to you.
We use personal data collected through the 1VB Online to:
1VB uses personal data collected only for the purposes for which it was collected and such other purposes that you may have consented to.
We may share your personal data with our subsidiaries, affiliates or other third-party partners and vendors, under an obligation of confidentiality, in order to:
We may retain information for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.
The privacy and security of your personal data is important to us. Appropriately, we employ digital, operational, and physical safety measures and safeguards to maintain the confidentiality, integrity and availability of your personal data. We train our employees to properly and carefully manage personal data. We require our third party partners and vendors to protect personal data aligned with our own security standards.
In respecting your rights to privacy, you may opt to tell us:
If you wish to opt out from promotional messages in the future, please send us a request through the Contact Us page of our website 1stvalleybank.com.ph, through email (firstname.lastname@example.org), or call our hotline at (+6388) 881-5097.
To learn more about your rights and how we process and protect your personal data, please refer to 1VB’s Data Privacy Statement. 1st Valley Bank Inc
For any queries, clarifications or requests pertaining to the processing of your personal data, please visit any of our branches or get in touch with our 24-hour 1VB Contact Center at (+6388) 881-5097 or email us at email@example.com.
You may also write our Data Protection Officer at:
1st Valley Bank, Inc., A Development Bank Vamenta Boulevard corner Lirio Streets, Carmen, Cagayan de Oro City, Misamis Oriental, 9000 Philippines
For inquiries or complaints, please contact consumer protection group at
0917 820 8542 or send an email to
We are open from Monday to Friday from 8:30 am to 3:00 pm. Come and visit your nearest branch now!
Your privacy is important to us. We at 1st Valley Bank guarantee that we strictly adhere to the laws and regulations on privacy, information security, and data protection. It is our policy to respect your privacy and keep your information confidential, secured, and protected.